MyState Limited, a Tasmania-based bank and mortgage lender, has launched the new digital offering “for customers who want more flexibility and control in how, when and where they engage with the bank”.
The digital offering covers desktop, smartphone and tablets, and allows bank customers to redraw mortgage balances online and also check their account balance without having to log on — for example, by swiping their smartphone screen.
The log on process has also been streamlined so that users can choose to enter a four-digit pin rather than their full username and password to access their bank accounts, while mobile app users can shake their phone or turn it screen-down to log out of their account.
Other features include: a two-factor SMS authentication for important online transactions; the ability to reset pins and passwords online; electronic statements; the ability to update personal details and cancel cards online; and new internet page navigation changes to “create a full screen for customer information and enable a faster and more streamlined internet banking experience”.
MyState managing director and CEO, Melos Sulicich, said that the new offering had been developed by technology company Rubik Financial Limited after research showed that customers wanted to engage with “an agile and modern financial institution that offered them more access options, and greater ease of use”.
Mr Sulicich commented: “Customers want banking to be almost effortless when they need it to be, but also secure. With the enhances [of] MyState online and mobile banking platform we now have one of the most competitive and modern internet banking offerings in Australia.”
MyState head of broker Paul Herbert added that the investment in the bank’s digital transformation and broker distribution network were key parts of MyState’s organic growth strategy.
Speaking on behalf of Rubik, CEO Iain Dunstan said that the launch marked an “exciting time” for the two companies, adding: “Working together on the new enhanced internet banking platform and new banking apps, we’ve helped MyState make managing money on the go simpler, and even more secure and convenient for their customers using our leading digital banking solutions.”
As well as developing the technology for MyState, Rubik has also been working on its new banking technology under Rubik Model Bank, which provides a multi-channel core banking system to remove “the costly need for institutions to internally maintain or regularly upgrade their system”.
Earlier this month, Rubik announced that it has signed its first Rubik Model Bank client, however the name of the authorised deposit-taking institution has not yet been released.
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Annie Kane is the editor of The Adviser and Mortgage Business.
As well as writing about the Australian broking industry, the mortgage market, financial regulation, fintechs and the wider lending landscape – Annie is also the host of the Elite Broker and In Focus podcasts and The Adviser Live webcasts.