Powered by MOMENTUM MEDIA
subscribe to our newsletter
Mutual lender takes out top spot for customer satisfaction

Mutual lender takes out top spot for customer satisfaction

Heritage Bank has been named the best for customer satisfaction, according to a recent study by a global market research firm.

In a retail banking satisfaction survey by JD Power, Heritage Bank received a score of 829, the highest of any financial institution in the country.

It was followed by Greater Bank, People’s Choice and CUA. Commonwealth Bank received the best score of the four majors, with a result of 754.

Advertisement
Advertisement

The study, which was based on responses from retail banking customers, revealed that Heritage Bank scored the highest in two of six categories – product offerings and fees.

“It’s extremely rewarding to receive recognition from an independent third-party that reflects the views of those people who really matter in the end – our customers,” Heritage Bank CEO Peter Lock said.

“Topping the customer satisfaction score is an endorsement of our vision of being passionate about helping people, and our mission of delivering a great customer experience every time.

“I’m very proud that we’ve been recognised as Australia’s leader in customer satisfaction in the banking sector.”

The other key categories through which the study measured customer satisfaction were account activities, account information, facility and problem resolution.

[Related: Satisfaction in big four banks' home loans drops]

Mutual lender takes out top spot for customer satisfaction
mortgagebusiness

 

Latest News

Westpac and the Commonwealth Bank’s share of the third-party mortgage market has spiked, in contrast to sharp declines from NAB and ANZ, t...

A non-major lender has dropped its fixed mortgage rates, becoming the fourth lender to reprice its offerings over the past two weeks.   ...

The interest lenders earn on mortgages is expected to remain under pressure this year and next, according to Moody’s. ...

FROM THE WEB
podcast

LATEST PODCAST: What drops in fixed rates may mean for the mortgage market

Do you think the banking royal commission recommendations could negatively impact competition in the mortgage market?