Powered by MOMENTUM MEDIA
subscribe to our newsletter

Mutual lender takes out top spot for customer satisfaction

Heritage Bank has been named the best for customer satisfaction, according to a recent study by a global market research firm.

In a retail banking satisfaction survey by JD Power, Heritage Bank received a score of 829, the highest of any financial institution in the country.

It was followed by Greater Bank, People’s Choice and CUA. Commonwealth Bank received the best score of the four majors, with a result of 754.

The study, which was based on responses from retail banking customers, revealed that Heritage Bank scored the highest in two of six categories – product offerings and fees.

“It’s extremely rewarding to receive recognition from an independent third-party that reflects the views of those people who really matter in the end – our customers,” Heritage Bank CEO Peter Lock said.

Advertisement
Advertisement

PROMOTED CONTENT


“Topping the customer satisfaction score is an endorsement of our vision of being passionate about helping people, and our mission of delivering a great customer experience every time.

“I’m very proud that we’ve been recognised as Australia’s leader in customer satisfaction in the banking sector.”

The other key categories through which the study measured customer satisfaction were account activities, account information, facility and problem resolution.

[Related: Satisfaction in big four banks' home loans drops]

Mutual lender takes out top spot for customer satisfaction
mortgagebusiness

Latest News

The major bank will develop an integrated remediation plan on all activities related to risk governance and report to APRA each quarter as p...

The total value of new loan commitments for housing and the number of loans for the construction of new dwellings have reached record levels...

The recovery in Australian house prices continued in November, with CoreLogic stating that house values look set to surpass their pre-COVID ...

FROM THE WEB

Join a group of highly informed brokers.

Broker Pulse, a community-driven knowledge base of lender performance Reveal exactly which lenders are making life easiest for brokers and their clients by taking this monthly survey and joining a group of highly informed brokers who leverage these insights every month.

JOIN NOW
podcast

LATEST PODCAST: What’s being done to support home building?

Do you expect to see strong uptake of the HomeBuilder scheme?

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.