Powered by MOMENTUM MEDIA
subscribe to our newsletter
Bank apologises for customer account glitch

Bank apologises for customer account glitch

An ASX-listed banking and wealth management group has “sincerely apologised” to customers who were affected by a technical issue that allowed them to see the account information of other customers.

MyState Bank’s mobile and internet banking platform suffered a “short-lived technical issue” last week, which reportedly allowed a “small number” of customers to see some account information of others whilst banking online.

According to the bank, this was the issue that led them to take the internet and mobile banking platforms offline on 4 January, “as a precaution”.

Advertisement
Advertisement

In a statement following the incident, the bank said: “Customer funds remained secure at all times and no unauthorised transactions occurred as a result. This technical issue has not affected the ongoing security of customer accounts and online banking.

“The bank is currently conducting an investigation to determine which customers were affected and will make contact directly with those customers.

MyState's general manager of product & marketing, Chris Thornton, said the bank acted immediately and took the internet and mobile banking platform offline as a precaution.

“We sincerely apologise to customers who were affected and for the inconvenience caused by the suspension of online banking,” he said.

No further details of the glitch have been issued, but the bank has said it undertook stringent testing to identify and fix the problem.

[Related: Opportunities abound with open data]

Bank apologises for customer account glitch
mortgagebusiness

 

Latest News

ASIC is determined to flex its muscles, with a bill designed to enhance its enforcement powers one step closer to law.  ...

Treasurer Josh Frydenberg has told the banks and regulators that they will face an inquiry down the track to ensure they have lifted their g...

A CEO has welcomed the introduction of legislation that would “remove a handbrake” that has held back customer-owned banks from competin...

FROM THE WEB

POST RC PANEL DISCUSSION ADDED

podcast

LATEST PODCAST: The current mindset of the mortgage industry

Is enough being done to ensure responsible lending?