Powered by MOMENTUM MEDIA
Powered by MOMENTUM MEDIA
subscribe to our newsletter
Bank apologises for customer account glitch

Bank apologises for customer account glitch

An ASX-listed banking and wealth management group has “sincerely apologised” to customers who were affected by a technical issue that allowed them to see the account information of other customers.

MyState Bank’s mobile and internet banking platform suffered a “short-lived technical issue” last week, which reportedly allowed a “small number” of customers to see some account information of others whilst banking online.

According to the bank, this was the issue that led them to take the internet and mobile banking platforms offline on 4 January, “as a precaution”.

Advertisement
Advertisement

In a statement following the incident, the bank said: “Customer funds remained secure at all times and no unauthorised transactions occurred as a result. This technical issue has not affected the ongoing security of customer accounts and online banking.

“The bank is currently conducting an investigation to determine which customers were affected and will make contact directly with those customers.

MyState's general manager of product & marketing, Chris Thornton, said the bank acted immediately and took the internet and mobile banking platform offline as a precaution.

“We sincerely apologise to customers who were affected and for the inconvenience caused by the suspension of online banking,” he said.

No further details of the glitch have been issued, but the bank has said it undertook stringent testing to identify and fix the problem.

[Related: Opportunities abound with open data]

Bank apologises for customer account glitch
mortgagebusiness

Annie Kane

Annie Kane is the editor of Mortgage Business.

As well as writing news and features on the Australian mortgage market, financial regulation, fintechs and the wider lending market – Annie is also a regular contributor to the Mortgage Business Uncut podcast.

Before joining Momentum Media in 2016, Annie wrote for a range of business and consumer titles, including The Guardian (Australia), BBC Music Magazine, Elle (Australia), BBC Countryfile, BBC Homes & Antiques, and Resource magazine.

Contact Annie at: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Latest News

The CEO of an ASX-listed mortgage business has seen demand for housing loans “rise significantly” in response to the recent shift in sen...

The non-major has reduced variable and fixed rates across its owner-occupied and investment home loan products. ...

Experian A/NZ has acquired an Australian fintech that analyses and categorises bank statements.  ...

FROM THE WEB
podcast

LATEST PODCAST: Acquisitions and evolution

Do you think the mortgage market will see more consolidation this year?

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.