Heritage Bank appoints COO

The challenger bank today announced the appointment of experienced banking executive Kevin Potter as its new chief operating officer (COO).

Mr Potter comes to Heritage after a 25-year career in banking and finance, most recently with the Suncorp Group and prior to that with the National Australia Bank.

Heritage CEO Peter Lock said Mr Potter had extensive experience across the full range of banking operations and would provide a valuable addition to the Heritage senior management team

“Kevin’s banking career has featured management roles in areas including sales and distribution, product and pricing, risk management and credit operations,” Mr Lock said.

“He brings an outstanding track record of achievement and deep knowledge of the banking sector, which make him an ideal candidate for COO.

“We’re delighted to welcome him on board.”

Mr Potter and his wife Helen have relocated to Toowoomba. He started in his new role at Heritage’s head office this week.

Mr Potter said he was honoured to be joining Australia's largest customer-owned bank.

“It's a fantastic time to be joining Heritage, given the recent record half-year performance and the transformation focus of the bank,” he said.

“I look forward to working with the rest of the senior executive team as we revamp branches, increase digital capabilities and further improve Heritage's already strong level of customer service.

“Heritage’s regional location, community commitment, people values and focus on customers were a major attraction for me.

“My wife and I look forward to getting out and meeting staff, customers and the wider community.”

[Related: Lending surges 40% for challenger bank]

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