Powered by MOMENTUM MEDIA
subscribe to our newsletter

Channel conflict: have your say

A new survey is asking mortgage brokers for their thoughts on channel conflict, and whether they have been affected by lenders directly approaching and refinancing their clients.

Mortgage Business’ sister title, The Adviser, has launched a 15-question sentiment survey for mortgage brokers, asking them to “help lift the lid on channel conflict and reveal the lending segments that show the greatest respect for the broker/client relationship and those that show the least”.

The survey was launched following The Adviser’s story about a major bank branch that had offered to refinance once of its home loan customers at a “lower rate than this broker [could offer]”.

The survey aims to identify how brokers feel about their lending counterparts, particularly when it comes to respecting who “owns” the customer.

“The Adviser’s recent coverage of channel conflict at one of the big four banks received significant attention and commentary from mortgage brokers. Channel conflict is clearly a concern for many in the industry,” managing editor James Mitchell said in a note to brokers.

Advertisement
Advertisement

“With broker market share at an all-time high, we’re eager to find out if your clients are being targeted by the lender you recommend more or less frequently than in the past.”

Brokers are being asked, among other things whether they are more concerned with channel conflict now than they were 12 months ago; which lender segments (i.e. major banks, non-major banks, mutuals etc) they are experiencing channel conflict through, if any; whether channel conflict is influencing the lenders they recommend to clients; and the types of loans that are being affected (i.e. investment or owner-occupier).

The findings of the survey will be released in due course.

Respond to

PROMOTED CONTENT


>Mortgage Business’ sister title, The Adviser, has launched a 15-question sentiment survey for mortgage brokers, asking them to “help lift the lid on channel conflict and reveal the lending segments that show the greatest respect for the broker/client relationship and those that show the least”.

The survey was launched following The Adviser’s story about a major bank branch that had offered to refinance once of its home loan customers at a “lower rate than this broker [could offer]”.

The survey aims to identify how brokers feel about their lending counterparts, particularly when it comes to respecting who “owns” the customer.

“The Adviser’s recent coverage of channel conflict at one of the big four banks received significant attention and commentary from mortgage brokers. Channel conflict is clearly a concern for many in the industry,” managing editor James Mitchell said in a note to brokers.

“With broker market share at an all-time high, we’re eager to find out if your clients are being targeted by the lender you recommend more or less frequently than in the past.”

Brokers are being asked, among other things whether they are more concerned with channel conflict now than they were 12 months ago; which lender segments (i.e. major banks, non-major banks, mutuals etc) they are experiencing channel conflict through, if any; whether channel conflict is influencing the lenders they recommend to clients; and the types of loans that are being affected (i.e. investment or owner-occupier).

The findings of the survey will be released in due course.

Respond to The Adviser’s Channel Conflict Survey.

Channel conflict: have your say
mortgagebusiness

Are you a new-to-industry broker in the process of growing your business? Then there’s some great news: The Adviser’s New Broker Academy is back in 2021 and will provide you with essential insights into cutting-edge tools, strategies and processes to fast-track to success. Don’t miss your chance to attend. To secure your FREE place, visit newbroker.com.au now!

Annie Kane

Annie Kane is the editor of The Adviser and Mortgage Business.

As well as writing about the Australian broking industry, the mortgage market, financial regulation, fintechs and the wider lending landscape – Annie is also the host of the Elite Broker and In Focus podcasts and The Adviser Live webcasts. 

Contact Annie at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Latest News

Reverse mortgage lenders have accessed a small fraction of the potential retiree housing market in Australia, according to Deloitte. ...

Pepper Money has priced its second I-Prime deal for the year, upsizing the figure to $850 million. ...

The LMI provider has announced a new CFO following the resignation of its current CFO, effective 24 September. ...

Join Australia's most informed brokers

Do you know which lenders are providing brokers and their customers with the best service?

Use this monthly data to make informed decisions about which lenders to use. Simply contribute to the survey and we'll send you the results directly to your inbox - completely free!

How long do you think it should take to discharge a mortgage?

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.