Channel conflict: have your say

A new survey is asking mortgage brokers for their thoughts on channel conflict, and whether they have been affected by lenders directly approaching and refinancing their clients.

Mortgage Business’ sister title, The Adviser, has launched a 15-question sentiment survey for mortgage brokers, asking them to “help lift the lid on channel conflict and reveal the lending segments that show the greatest respect for the broker/client relationship and those that show the least”.

The survey was launched following The Adviser’s story about a major bank branch that had offered to refinance once of its home loan customers at a “lower rate than this broker [could offer]”.

The survey aims to identify how brokers feel about their lending counterparts, particularly when it comes to respecting who “owns” the customer.

“The Adviser’s recent coverage of channel conflict at one of the big four banks received significant attention and commentary from mortgage brokers. Channel conflict is clearly a concern for many in the industry,” managing editor James Mitchell said in a note to brokers.

“With broker market share at an all-time high, we’re eager to find out if your clients are being targeted by the lender you recommend more or less frequently than in the past.”

Brokers are being asked, among other things whether they are more concerned with channel conflict now than they were 12 months ago; which lender segments (i.e. major banks, non-major banks, mutuals etc) they are experiencing channel conflict through, if any; whether channel conflict is influencing the lenders they recommend to clients; and the types of loans that are being affected (i.e. investment or owner-occupier).

The findings of the survey will be released in due course.

Respond to The Adviser’s Channel Conflict Survey.

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Annie Kane

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