Mortgage players land awards for service

Three players in the mortgage industry — including a bank, a peer-to-peer lender and a non-bank home loan lender — have received awards based on their consumer ratings.

Auswide Bank, Mortgage House Home Loans and RateSetter were acknowledged for their well-received finance products and services with awards from ProductReview.com.au.

Auswide Bank won the Best Bank award, Mortgage House Home Loans the Best Home Loan award and RateSetter the Best Personal Loan award.

Recipients were determined by the ratings they received on the ProductReview.com.au website, requiring a minimum of 4.1 stars out of 5, and at least eight approved reviews.

ProductReview.com.au spokesman Chris Perrine praised Mortgage House Home Loans and Auswide Bank for their strong customer relationships, and lauded Auswide for offering customers with attractive finance alternatives.

“In a low-sentiment category  —  home loans  —  Mortgage House Home Loans shines for its proactive and personalised customer service every step of the way,” Mr Perrine said.

“Personalised customer service also set Auswide Bank apart to win Best Bank, combined with offering rates that undercut the big four banks.”

Managing director of Auswide Bank Martin Barrett stated that the award proved that the bank was achieving its customer service objectives.

He said: “The Best Bank award is a result of our customers’ opinions and ratings [and] is a wonderful confirmation that we are progressing on our vision to be the bank that our customers, staff and partners want their friends, family and colleagues to bank with.

“This award is a wonderful testament to the efforts and achievements of Auswide Bank and our people.”

Mr Barrett went on to say that the bank will look to further set itself apart from the major lenders.

“Our customers’ reviews are very important to us and will drive us to continue our journey of building a greater gap between our service and products and those of our major big bank competitors,” the managing director added.

[Related: Analysis: The new era of white label lending]

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Annie Kane

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