ANZ to provide banking services to NSW government

As part of the agreement, ANZ will deliver services across cash management, payments, merchant acquiring and cross-border banking requirements from 1 April 2019, with the services to be divided between ANZ and Westpac, the incumbent bank.

Following the announcement, ANZ group executive, institutional, Mark Whelan commented: “We’re very proud to be partnering with the NSW government as it looks to transform the way frontline services are delivered to its citizens.

“This partnership goes beyond a traditional banking relationship and reflects our strong alignment on both innovation and community purpose, as well as our commitment to delivering seamless payment experiences to the people and businesses of NSW.”

Further, ANZ has announced that it has also been named as an innovation partner to the NSW government, a partnership which will leverage the bank’s capabilities across data analytics, agile ways of working, human-centred design, digital and payments.

ANZ group executive, digital banking, Maile Carnegie added: “Like banks, governments are facing changing expectations from their citizens and need to respond in a way that’s intuitive, flexible and innovative.

“The NSW government is progressive in its thinking and we’re confident this partnership will draw upon our experience and expertise in digital banking and transformations to help drive that vision for the future.”

 ANZ’s contract with the NSW government is for three years with options to extend.

This latest announcement follows AusPost’s termination of its Bank@Post contract with ANZ after the parties failed to reach an agreement to extend the provision of ANZ’s banking services through the postal network.

[Related: AusPost terminates partnership with ANZ]