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Mutual bank appoints chief customer officer

A customer-owned bank has announced the appointment of a new chief customer officer who will commence her role in mid-March as the current CCO takes over the reigns as CEO.

Gateway Bank has announced that Ritu Sinha has been appointed as the mutual bank’s new chief customer officer, effective from the middle of March, as current CCO, Lexi Airey, ascends to the role of chief executive officer at the end of the month.

The incoming CCO has worked across a number of sectors, including airline, education, financial services, and telecommunications. 

Commenting on Ms Sinha’s appointment, the soon-to-be CEO said: “Having been at the centre of Gateway’s customer journey for over four years, I am excited to learn from Ritu’s diverse industry experience and apply those learnings to continually improving what we do.

Ms Airey continued: “In today’s world customers have expectation transfer – they expect best practice in one area of their life to be replicated in others. For example, tracking was something we used to expect from the Post Office, now we can track the progress of anything… our parcels, where our plane is, even to where a dog walker takes our dog."

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The incoming CCO said she is “excited” to join Gateway Bank. 

“I look forward to supporting our members with the best in class service and solutions – all with an amazing feeling of really working for one stakeholder: our members, and with a talented and diverse ‘can-do’ team,” she added. 

Ms Sinha’s appointment is the latest in a series of executive movements announced by Gateway Bank in recent months, including the appointments of Debra Landgrebe as chief financial officer and Peter Buzek as the inaugural chief technology officer. 

[Related: Bank announces executive reshuffle]

 

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Mutual bank appoints chief customer officer
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