BNK appoints new COO

BNK Banking Corporation has appointed Lisa Stedman as its new chief operating officer (COO), effective 10 July.

Ms Stedman joins BNK from Australian financial services provider Pioneer Credit Limited, where she has served as COO since July 2014.

According to the group, which currently operates its bank under the Goldfields Money Limited brand, the new COO will help the group prepare for the launch of its BNK brand to the market in the 2019-20 financial year and continue the growth of its portfolio of businesses.

Commenting on the appointment, BNK managing director Simon Lyons said: “During her eight years at Pioneer Credit Limited, Lisa was a key contributor and worked closely with the founder to enable that business to grow from 40 employees to its current market position of more than 600 employees that now service over 230,000 customers.

“Lisa is a proven performer and a determined and passionate leader with 18 years’ experience growing high-performing, value-based teams and designing and implementing customer-centric operational strategies. We are delighted she has chosen to join our business.”

Ms Stedman will be responsible for planning, organising and controlling all day-to-day operational activities of the bank under the direction of the managing director.

Mr Lyons added: “Lisa will pivot between strategy and execution and provide the leadership, management and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, people and systems in place to effectively grow.

“We currently have a balance sheet lending book exceeding $200 million, while the Better Choice Home Loans business is servicing a $2.3 billion book and our Finsure aggregation business has well in excess of 1,600 brokers servicing a $37 billion book, so we look forward to seeing where Lisa can help support our continued growth and success as we build a terrific banking business.”

Reflecting on her appointment, Ms Stedman said: “I am thrilled to have the opportunity to be a part of BNK, particularly at this pivotal stage of the journey. I am excited by the challenges ahead and committed to playing an integral role in delivering exceptional results for the group.

“In joining BNK, I look forward to working closely with Simon and the team to provide the leadership and vision necessary to strengthen and grow the BNK culture and establish effective strategies and processes, in order to achieve sustainable performance and deliver great quality customer outcomes.”

 [Related: BNK reports multichannel mortgage growth]