Powered by MOMENTUM MEDIA
subscribe to our newsletter

AFCA opens online bushfire support hub

The Australian Financial Complaints Authority has established an online hub dedicated to families and small businesses impacted by the Australian bushfires seeking financial recovery support.

Rob Guest, AFCA’s executive general manager for customer service and resolution, said the authority is committed to ensuring appropriate information is in place for consumers who need to access its services during the ongoing bushfire crisis, which has affected several states in Australia since November.

“The devastating nature of these fires is horrifying, and our thoughts are with the consumers and small businesses impacted. It’s important that we ensure these communities have timely support and relevant information about financial recovery, and can get financial issues addressed quickly,” Mr Guest said. 

“We know that right now the focus is on ensuring the safety of yourself, your family and your property. If you’ve been impacted, the first step is to contact your insurer or broker to start the claims process.

“It’s also a good idea to document damage when it’s safe to do so, by taking photos or making notes. If there’s a problem with your claim, it’s important to have evidence you can use to back it up.”

Advertisement
Advertisement

Mr Guest said AFCA has special processes that identify and expedite complaints from people in the impacted communities, and can assist them to resolve any complaints with their financial firm as quickly as possible.

“Many thousands of people have been affected – homes destroyed, people who can’t access their cash or who have lost their credit cards, or who can’t make loan repayments because they have no job to go to anymore. Small businesses will have been lost or be currently inoperable,” said Mr Guest.

Beyond problems relating to insurance and claims, AFCA said it is expecting that many people will be facing financial hardship, and noted that if someone is experiencing financial hardship due to the fires, they can contact their bank or financial provider to ask for assistance.

“If you find yourself having trouble with your insurer or financial provider about your claim or request for hardship assistance, you can talk to AFCA to get help,” Mr Guest said.

The new hub comes as several lenders announce new or extended relief packages to help provide financial relief to affected customers, while the majors have also announced $1-million donation packages to frontline services and support networks.

PROMOTED CONTENT


AFCA opens online bushfire support hub
mortgagebusiness

Reporter

If you have any news, ideas or enquiries for Mortgage Business - please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Latest News

Australia’s GDP grew by 3.1 per cent during the December quarter, beating market expectations of a 2.5 per cent increase, official figur...

Senator Jane Hume, Minister for Superannuation, Financial Services and the Digital Economy, has taken over from the ACCC as Consumer Data Ri...

The bank has reduced lending rates on some SME loans by up to almost 50 bps on new lending for products offered under the SME Guarantee Sc...

FROM THE WEB

Join a group of highly informed brokers.

Broker Pulse, a community-driven knowledge base of lender performance Reveal exactly which lenders are making life easiest for brokers and their clients by taking this monthly survey and joining a group of highly informed brokers who leverage these insights every month.

JOIN NOW
podcast

LATEST PODCAST: Aggregation group changes

Do you expect to see strong uptake of the HomeBuilder scheme?

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.