NAB has launched a new training program in conjunction with the Financial Services Institute of Australasia (FINSIA), which seeks to “foster discipline and a commitment to professionalism” among its employees in both Australia and New Zealand.
“It’s time to raise the bar in banking professionalism, and NAB will lead the way,” NAB CEO Ross McEwan said.
“We want the very best bankers in Australia, and globally, to be at NAB. That’s how we will serve our customers well. Every one of our 34,000 colleagues will take part in this program,” Mr McEwan said.
“By lifting the quality of service we provide and setting clearer, more consistent expectations of conduct, NAB will raise the bar for professionalism within the financial services industry.”
According to NAB, employees that complete the program would receive formal qualifications that would be recognised by institutions across the banking sector.
“This qualification will be the cornerstone of a career pathway,” Mr McEwan added.
“It will include the fundamentals of banking – getting the basics right, which I’ve said from day one at NAB is so critical to serving our customers well – and the skills and expertise for supporting customers in good times and tough times, which will be needed in a post-COVID-19 world.”
Mr McEwan introduced a similar initiative while serving as CEO of The Royal Bank of Scotland (RBS), following the global financial crisis.
“We want all colleagues to feel proud to work for NAB and proud to be in banking, and we want our customers to be confident they are being served by the best bankers in the industry,” he concluded.