subscribe to our newsletter

Mutual bank appoints two new directors

Defence Bank has appointed two new board directors and announced the retirement of long-term director Lieutenant Colonel Craig Madden.

The mutual bank has appointed Group Captain Jeffrey Howard and Pam Rebecca as directors of the board.

Mr Howard and Ms Rebecca have both been appointed for three-year terms. 

Mr Howard is currently the director for education and training at the Australian Defence Force Academy. He originally joined the Royal Australian Air Force in 1996 and has since completed a wide range of postings and deployments with Air Force, joint and non-service group units, including No. 86 Wing, Estate and Infrastructure Group, the Defence Aviation Safety Authority, and Headquarters Joint Operations Command. 

Ms Rebecca has extensive experience in digital platforms, transformation and innovation, most recently at World Vision Australia where she held a range of roles including chief of strategy, innovation and digital, and chief of retail and digital.


She spent more than 25 years of her career at ANZ, where she held various executive positions in digital, customer contact centres, retail lending and human resources. 

Welcoming the new appointments, Defence Bank chair Fran Raymond said: “The appointment of Pam and Jeffrey is exciting for our board.  

“Pam has a deep understanding of banking and the needs of members and will support our digital strategy to deliver effortless banking for our people. Her time in the not-for-profit sector will support our vision to give back to the communities we serve. 

“Jeffrey brings a strong connection with the Defence force and understands the needs and aspirations  of young servicemen and women and their families. Jeff will support our continued efforts to connect with the Defence community and build strategic partnerships. 

“I look forward to working with them on Defence Bank’s exciting plans for the future.”


Mr Howard said: “It is a tremendous privilege personally and professionally to serve on the Defence Bank board. My defence experience in Air Force, joint and multinational appointments underscores the value of teamwork that I see reflected throughout the Defence Bank. 

“I first became a member of the Defence Bank in 1996 – then known as DEFCREDIT – when I began training at the Australian Defence Force Academy. Although now called the Defence Bank, the heritage of dedication to its membership remains a hallmark of its service to the community. 

“I look forward to working with the entire Defence Bank team to meet the needs of our members.” 

Ms Rebecca said: “Defence Bank offers a wonderful opportunity to combine my expertise in both retail banking and  digital transformation with my passion and experience in the for-purpose sector. The member focus and ‘people-led, technology-enabled’ strategy really resonate with me, and I am delighted to be joining the board.”

The appointments come after the retirement of long-term director Lieutenant Colonel Craig Madden.  

Ms Raymond thanked him for his service, saying: “Craig has been a valued member of the board for 15 years and his commitment to the bank and advocacy for ADF personnel has been most appreciated.

“I would like to thank Craig for his dedication to our board and the Defence Bank Foundation. His fellow directors and the trustees will miss his contribution.” 

[Related: Applications open for FHLDS round 2]


Mutual bank appoints two new directors
Mutual bank appoints two new directors

Are you a new-to-industry broker in the process of growing your business? Then there’s some great news: The Adviser’s New Broker Academy is back in 2021 and will provide you with essential insights into cutting-edge tools, strategies and processes to fast-track to success. Don’t miss your chance to attend. To secure your FREE place, visit newbroker.com.au now!


If you have any news, ideas or enquiries for Mortgage Business - please contact This email address is being protected from spambots. You need JavaScript enabled to view it.


Latest News

The chief of Australia’s largest bank has said lenders should act pre-emptively and shift their floor rates for mortgage serviceability am...

Total household wealth reached a high of $13.4 trillion in the June quarter, primarily due to rising property prices, according to the Aust...

The property exchange settlement platform has been granted approval to establish an Electronic Lodgement Network in the ACT.  ...

Join Australia's most informed brokers

Do you know which lenders are providing brokers and their customers with the best service?

Use this monthly data to make informed decisions about which lenders to use. Simply contribute to the survey and we'll send you the results directly to your inbox - completely free!

How long do you think it should take to discharge a mortgage?

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.