According to an internal Gateway survey, the non-major lender recorded a customer satisfaction result of 94 per cent.
Gateway chief executive Paul Thomas said the results prove that the mutual can deliver what people want from their financial partner in today’s highly competitive marketplace.
“After 60 years of looking after Australians and their families, and since diversifying into the third-party broking space five years ago, our members are telling us that our exceptionally high service levels have not waivered and they still love banking with us,” he said.
Mr Thomas added that his executives have focused on creating a customer-focused culture by providing customers with consistent, high-quality experiences.
“Our customers view us as a truly competitive and genuine alternative to the major banks and other Australian financial institutions,” said Mr Thomas..