As a member of Aussie’s executive team and leader of the sales team since 1997, the group said Mr Symond was an essential part of Aussie’s strategic growth and broadened its channels to include the successful Aussie-branded retail stores to complement the mobile broker channel.
“James’ leadership has been instrumental in driving growth of our sales channels to 170 retail stores, with 1,250 brokers lodging more than $2 billion in residential home loans each month,” Aussie chairman John Symond said.
“James has been with Aussie from the start 23 years ago. His dedication and passion for the business and our people has continued to drive our growth and success," he said.
"It was clear after a rigorous international search and comparing a number of external candidates, James was the candidate with the best industry knowledge, track record and passion to be Aussie’s CEO.”
As a result of Mr Symond's appointment, a new position has been created – chief operating officer – to be filled by Quentin Boyes, whose responsibilities will include finance, legal, risk and compliance, distribution and broker support.
James Symond said the group's renewed and centralised focus will enhance Aussie’s existing processes, disciplines and metrics and provide greater support to its sales team.
Mr Boyes is currently the executive general manager for direct channels at CBA, where he has worked for 11 years in a variety of roles.