David Janetzki, who was formerly Heritage’s head of legal and governance, steps into the role with more than 15 years’ experience in finance, business management and law.
Heritage CEO Peter Lock said Mr Janetzki’s keen business acumen, combined with his vast experience in the finance sector will greatly complement the bank’s operations team.
“At Heritage, we are always looking for ways to improve our customer’s financial experiences and deliver on our ‘people first’ philosophy,” Mr Lock said.
“David has spent time in various departments across Heritage and has a fantastic understanding of anti-money laundering and counter-terrorism financing, fraud, collections, cards, payment systems and member services. This, combined with his strong legal and governance background, will help to deliver seamlessly-integrated banking services to our customers.”
Mr Janetzki said he is looking forward to working in Heritage’s engine room and the challenges his new role brings.
“We want to make it even easier for people to do business with us,” he said. “A big part of this will be exploring more ways to automate, innovate and simplify our banking processes.
“Heritage has a fantastic service reputation and I look forward to working with the banking operations team to build on this great foundation and help our customers reach their financial dreams.”