Powered by MOMENTUM MEDIA
subscribe to our newsletter

Non-majors lead for mortgage satisfaction

The big four are lagging behind the rest of the banks when it comes to the satisfaction of their home loan customers, a new report has revealed.

According to research by Roy Morgan, ING Direct was the top performer of the banks for home loan satisfaction in the six months to April, at 94.3 per cent, followed by Bendigo Bank at 93.3 per cent and ME at 91.2 per cent.

BankWest was next best, with an 87.6 per cent satisfaction rating, while BankSA was at 85.7 per cent, Bank of Queensland was at 85.0 per cent and Suncorp Bank was at 83.0 per cent.

Westpac was the best of the big four, with a satisfaction rating of 79.4 per cent, followed by CBA (78.6 per cent), NAB (76.4 per cent) and ANZ (76.0 per cent).

The report noted that the home loan customer satisfaction levels for the top three banks (ING Direct, Bendigo Bank and ME) is higher than that of their non-home loan customers.

Advertisement
Advertisement

PROMOTED CONTENT


“This is the opposite with the big four, whose non-home loan customers generally have the highest satisfaction,” Roy Morgan said.

[Related: Suncorp reveals new mortgage rates]

Non-majors lead for mortgage satisfaction
mortgagebusiness

Latest News

Risks to financial stability could be building as house prices and debt levels keep rising, the Reserve Bank has cautioned. ...

The big four bank has unveiled its response to past regulatory issues, a program meant to improve its risk management and accountability.  ...

The proposed acquisition of Westpac PNG and Westpac Fiji by Kina will no longer proceed, it has been confirmed. ...

Join Australia's most informed brokers

Do you know which lenders are providing brokers and their customers with the best service?

Use this monthly data to make informed decisions about which lenders to use. Simply contribute to the survey and we'll send you the results directly to your inbox - completely free!

How long do you think it should take to discharge a mortgage?

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.