Powered by MOMENTUM MEDIA
subscribe to our newsletter
Suncorp leads region for customer experience

Suncorp leads region for customer experience

Suncorp Group has been recognised for its exceptional customer offering at the Customer Experience in Financial Services (CFXS) Asia Awards 2016.

For the first time, Suncorp won the Best Customer Experience – Alternative Providers category for its strategic focus on creating value for customers through innovative product development and outstanding service.

Suncorp’s general manager of customer experience, Debra Tagg, attributed the win to the company’s strategy of broadening and deepening its customer relationships to meet more of their needs.

Advertisement
Advertisement

“We’re moving away from the current industry approach of selling unrelated and unconnected products to a position where we are connecting our customers to branded marketplaces, offering personalised experiences and solutions aimed at solving their problems and meeting more of their needs,” Ms Tagg said.

“We put our customers at the centre of everything we do and I’m thrilled that our customer experience offering has been recognised by CXFS Asia.”

The CXFS Asia Awards recognises financial institutions that deliver effective and sustainable customer experience strategies across the region.

[Related: Australia’s top mutual bank revealed]

Suncorp leads region for customer experience
mortgagebusiness

 

Latest News

The federal opposition has released its response to the final report of the banking royal commission, agreeing to 75 of the 76 recommendatio...

A class action suit has been filed against the major bank for allegedly approving home loans outside serviceability. ...

In its update on the implementation of Commissioner Hayne’s recommendations, the corporate regulator has hinted that it is investigating...

FROM THE WEB

POST RC PANEL DISCUSSION ADDED

podcast

LATEST PODCAST: The current mindset of the mortgage industry

Is enough being done to ensure responsible lending?