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Big salaries but no scale: Why Citi is leaving Australia

For the US-based chiefs of Citigroup, shuttering the underachieving Australia consumer business could not have come soon enough, says James Mitchell.

The writing was on the wall for Citi Australia back in January, when the banking and wealth giant announced a review of its Asian retail operations. Jane Fraser took over from Michael Corbat as global CEO last month and wasted no time getting down to business. 

She described the review of Citi’s regional consumer business as a “clinical” process, suggesting a more swift, decisive leadership style to her predecessor. During the bank’s first quarter earnings call last week, Fraser heralded the sale of Citi’s consumer business in Australia.  

The announcement was upbeat and brutally honest: “We don’t have the scale to compete,” she said.

“We simply aren’t the best owners of [the Australian consumer business] over the long term. Our capital and resources are best deployed elsewhere.” 


The group will now focus on its core wealth business across key hubs in the US, Mexico, Singapore, Hong Kong, the UAE and London. 

Inside Citi’s Australian operation

Citi Australia bankers have admitted that while they knew the local business was under review, the announcement has left them rattled. Most are now considering what their next move will be. 

But they also generally accept that something had to change. Megaliths like Citi are quickly being eroded by leaner, more agile players across the financial services spectrum, from mortgages to wealth management. 

There are three parts to the Citi Australia business: credit cards, mortgages and wealth. 

The cards business is the profit centre and will be an expensive acquisition when it is no doubt sold off separately. 

The mortgage book is small compared to domestic ADIs and on par with the likes of non-bank lenders like Firstmac, Resimac and Liberty. Any of these could be an appropriate suitor. 

But it is Citi’s wealth business that has been the primary concern. Sources close to the situation say the bank pays between $18,000 to $20,000 to acquire a wholesale client. Yet the wealth operation only generates revenues of $35 million to $45 million a year, just enough to afford the generously paid network of between 60 and 70 relationship managers (RMs) who provide investment solutions to high-net-worth (HNW) Australians. 

It is understood Citi’s Australian wealth business has failed to make a decent profit in close to a decade, a fact that has consistently perplexed the bigwigs back in Manhattan. 

An underperforming outpost

There was a time when financial behemoths like Citigroup ruled the roost, but those days are long gone. Credit cards are losing business to ‘buy now, pay later’ upstarts like Afterpay, and technology is stripping the fat salaries and clunky process out of mortgages and wealth management. 

Citi has simply been unable to scale its business at the pace necessary to grow profitably. The old model is no longer fit for purpose. 

At the end of the day, it all comes back to the balance sheet. For Citi, the cost of operating in Australia was just far too high for the meagre earnings it eked out.  

Globally, Citi posted a record quarter for net income over the three months to 31 March. The lackluster Australia business, by comparison, sticks out as an underperforming outpost.  

Chief executive Jane Fraser will now turn the bank’s attention and capital towards more profitable geographies and key areas like wealth management, institutional banking and ESG. 

“We are going to be focused, by directing resources to high-returning business and away from the others,” she said.

In this case, Australia was clearly one of the ‘others’.


James Mitchell is the head of content at Momentum Connect.

He has over 10 years’ experience as a financial reporter, having formerly been the editor of wealth and wellness at Momentum Media, as well as editor of the mortgages titles.

He has a sound pedigree to cover the business of mortgages and the converging financial services sector, having reported for leading finance titles at Momentum Media and more recently as a consultant for Honner. He has also been published in The Daily Telegraph and contributed online to FST Media and Mergermarket, part of the Financial Times Group.

James holds a BA (Hons) in English Literature and an MA in Journalism.

Big salaries but no scale: Why Citi is leaving Australia
Big salaries but no scale: Why Citi is leaving Australia

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