Powered by MOMENTUM MEDIA
subscribe to our newsletter
Major bank chief to retire

Major bank chief to retire

A Westpac Group executive has announced that he will be stepping down from his role.

Westpac chief executive officer Brian Hartzer announced yesterday that Westpac’s chief operating officer John Arthur has decided to retire from the group.

Mr Arthur was appointed as COO in December of 2011 with responsibility encompassing contact centres, procurement, property, analytics, banking operations and compliance.

Advertisement
Advertisement

Mr Hartzer commented that Mr Arthur has made a significant contribution to the organisation.

“Under John’s leadership, we have made significant progress in delivering our service revolution strategy. John has reshaped how our operations and support teams help our customer facing employees, in turn delivering an even better customer experience,” Mr Hartzer remarked.

“On behalf of Westpac I would like to thank John for his commitment and insight, and the support he has provided to me as CEO,” he said.

Mr Hartzer has also announced changes to the management of Mr Arthur’s portfolio after his retirement, which includes elevating the role of group general counsel and chief compliance officer to the executive team.

In effecting this change, Westpac’s general counsel and chief compliance officer, Rebecca Lim, will now join the group’s executive team and report to Mr Hartzer.

According to Mr Hartzer, Gary Thursby is set to take on the expanded role of group executive of strategy, transformation and business services.

George Frazis, chief executive consumer bank, will take responsibility for the group’s contact centres.

The new appointments and expanded roles will be effective from 1 October 2016.

[Related: New Westpac boss gets straight into it]

Major bank chief to retire
mortgagebusiness

 

Latest News

The federal opposition has released its response to the final report of the banking royal commission, agreeing to 75 of the 76 recommendatio...

A class action suit has been filed against the major bank for allegedly approving home loans outside serviceability. ...

In its update on the implementation of Commissioner Hayne’s recommendations, the corporate regulator has hinted that it is investigating...

FROM THE WEB

POST RC PANEL DISCUSSION ADDED

podcast

LATEST PODCAST: The current mindset of the mortgage industry

Is enough being done to ensure responsible lending?