Heritage enables customers to temporarily block cards

Heritage Bank has announced that it has added new card management features to its app, which allows customers to temporarily lock their bank card remotely if they have misplaced it.

The new features, which also allow customers to activate new cards and order replacement cards, have been brought in to give users greater power when managing their banking “on the go”. 

Heritage says that one function that is particularly useful is the feature that allows users to temporarily lock their bank cards if they misplace them, and unlock it when they find it. This negates the need to cancel cards completely. 

Other features added to the app allow users to:

  • Report a card as lose or stolen
  • Activate a new card
  • Order a replacement card
  • Place temporary locks on cards
  • Disable or block all card transactions, block online transactions, and block overseas in-store transactions.

Speaking about the changes to the app, Heritage Bank CEO Peter Lock said: “This new feature gives customers more options to manage their cards from the convenience of their mobile device at a time that suits them.  

“We’re always looking to make it easier for customers to do business with us so this is another step in the right direction.”

To use the Heritage mobile banking app, users need devices that are operating on Apple iOS version 6 or above, or Android 2.3 or above.

[Related: Mutual lender takes out top spot for customer satisfaction]

 

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Annie Kane

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