subscribe to our newsletter

Context-driven financial literacy key to responsible borrowing

Responsible borrowing and spending need to be facilitated through context-driven financial literacy, according to the co-founder of Australian Mortgage Marketplace.

While responsible lending has been the main focus of regulatory and media scrutiny this past year, Kym Dalton, the co-founder and COO of Australian Mortgage Marketplace (AMM), stressed the importance of responsible borrowing and spending, which he said are “interlinked”.

Speaking on The Adviser’s latest webcast on responsible lending, Mr Dalton said that such responsible borrowing and spending require a shift in the delivery of financial education to borrowers — that is, they need to be more context-driven.

“Seemingly, every time we have a commission or a report, there’s a general clamour for increased financial literacy... That’s quite often like a faith-based mission or a conscience sale because it’s my opinion that generalised financial literacy really doesn’t have much impact,” Mr Dalton said.

“I would endorse increased levels of financial literacy, but I am a passionate believer that it has to be approximate to purchases and it has to have context.


“It has to be related to the product that’s being sought or required to have real meaningful impact.”

The AMM chief operating officer noted that the importance of context-driven financial literacy is further supported by a “phenomenon called the optimism bias”, where borrowers apply for loans without factoring in potential risks.

“People actually apply for loans in the expectation that things won’t go wrong or things will get better,” Mr Dalton said.

“I think it’s been upon lenders and brokers to actually just be aware of the optimism bias and encourage people to actually borrow responsibly.”

In agreement with Mr Dalton, the chair of Opica Group, Brett Spencer, emphasised that customers should also be responsible about the debts they take on, warning that the current generation of Australians — or what he called “Generation Now” and “Generation Me” — has a different mindset when it comes to borrowing and spending.


“Quite often people want to [buy property] in an area where they’re renting. So, say you want to live in Richmond in Melbourne and you’re paying $600 a week for a nice two-bedroom apartment. But if you want to buy a two-bedroom house in Richmond, [it’s going to be] in the million-dollar range,” Mr Spencer said.

“In comparative speak, you’re spending $2,500 on rent [per month, but you’re] not going to make the same amount in mortgage repayment on a principal and interest basis.”

A study by ME Bank earlier this year showed that the majority of first home buyers are “clueless” about property buying, with 61 per cent of the 1,000 Australians that were tested on the basics of purchasing property failing, compared to 27 per cent of owner-occupiers and 25 per cent of investors.

Specifically, the study found that 88 per cent of FHBs did not understand that lenders mortgage insurance covers lenders, not borrowers; 85 per cent were unaware that there is no cooling-off period when purchasing at an auction; 78 per cent lacked the knowledge that deposits need to be paid on auction day; 66 per cent were unfamiliar with conveyancing; and 63 per cent didn’t know what an offset account is.

This is where brokers come in, according to Brendan Wright, the chief executive of finance aggregator FAST. In the panel discussion with Mr Dalton and Mr Spencer, Mr Wright said that the onus is on brokers to ask borrowers “the right type of questions to understand what their living expenses and debts are [and] make sure everything is disclosed”.

“It’s in their best interests that there [are] no surprises down the track,” Mr Wright added.

“I think those conversations have always been had, but they need to be had in an even more genuine, authentic way... [you need to] demonstrate to the customer that you’re putting their interests first.

“I acknowledge that means some tough conversations, but that’s the reality of the game we’re in.”

Mr Spencer warned that consumers “will always find a way to get what they want”.

For example, they might be transparent with the first broker they consult, only to find out that they don’t qualify for a mortgage. They might then visit a different broker or go straight to a bank branch and disclose less information and get the loan approved, according to the Opica chair.

“They’ve learnt from their mistakes on what they should and shouldn’t disclose and then they’ll disclose something different,” Mr Spencer said.

“One thing that we can never fail to underestimate is the persistence of someone who wants that end goal.”

Mr Dalton expressed his belief that there should consequences for irresponsible borrowing (especially for “serial offenders”) as there are consequences for irresponsible lending.

“I believe the [Combined Industry Forum] is making some initiatives in this direction. Right now, there is no particular sanction against irresponsible borrowing. You don’t get the loan, but there’s no real sanction,” the AMM chief operating officer said.

“I think as we explore the world of responsible lending further, there should be.”

Mr Spencer added that lenders never go back to the customer who might have lied in their home loan application and ask for their money back.

“In 26 years, I’ve never heard of a case of a lender going back to a borrower after they’ve taken their loan… [saying] ‘you lied about your expenses in your application; I want my money back’,” the Opica chair said.

“There is no recourse back for the lie and in the event that there is a problem down the track.”

While brokers have had to bear the brunt of evolving credit policies that require them to conduct more comprehensive income and expense checks, Mr Spencer noted that as long as brokers diligently go through the responsible lending process with their customers, the blame should not fall on the broker or aggregator if the customer is found to have lied to get a loan across the line.

“The backlash can’t come back to a broker or an aggregator who’s done their responsible lending process if that consumer [has] then gone to another person [or] a branch and not disclosed their two credit cards,” Mr Spencer said.

[Related: Reverse mortgage risks not being explained to seniors: ASIC]

Context-driven financial literacy key to responsible borrowing
financial literacy, responsible borrowing, Australian Mortgage Marketplace

If you’re feeling overworked and overwhelmed in this fast-paced mortgage market, it’s time to make some changes, and the Business Accelerator Program can help! Work smarter, not harder, in 2022 and beyond, visit the website here to secure your ticket.

Tas Bindi

Tas Bindi is the features editor on the mortgage titles and writes about the mortgage industry, macroeconomics, fintech, financial regulation, and market trends.  

Prior to joining Momentum Media, Tas wrote for business and technology titles such as ZDNet, TechRepublic, Startup Daily, and Dynamic Business. 

You can email Tas on: This email address is being protected from spambots. You need JavaScript enabled to view it.



Latest News

The government has been told to develop a complaints process for businesses that have been dumped by their banks, following accusations of a...

An Australian fintech has introduced a new self-service VOI product for the mortgages market. ...

With low interest rates and income support expected to soon disappear, the major bank has released a revised dwelling figure. ...

Join Australia's most informed brokers

Do you know which lenders are providing brokers and their customers with the best service?

Use this monthly data to make informed decisions about which lenders to use. Simply contribute to the survey and we'll send you the results directly to your inbox - completely free!

Do you think APRA's bank buffer changes will see more borrowers use non-banks?

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.