subscribe to our newsletter

Major bank settles class action for $30m

A big four bank has agreed to pay up to $30 million, without any admission of liability, to settle a class action relating to life insurance.

In 2017, class action specialists Shine Lawyers commenced a class action against Westpac Banking Corporation (Westpac) alleging that the bank charged its customers more interest on life insurance policies than they would have been able to access from independent financial advisers.

According to the law firm, Westpac and its subsidiaries St George, Bank of Melbourne, BankSA and BT customers were allegedly charged either 4.3 per cent and/or 9.09 per cent more for insurance policies taken out with Westpac Life Insurance Services Limited between 2011 and 2017 than they would have been charged if they obtained the same insurance via independent advisers.  

The class action claimed that Westpac wrongly acted in its own interests at the expense of those customers, and that they should be compensated for the “excess premiums”.

Shine Lawyers suggested that up to 80,000 customers may have been “negatively impacted” by the alleged insurance 


Westpac had previously denied the allegations but has now agreed to settle the matter for up to $30 million, without any admission of liability.

In a statement, Westpac said: “The Group has resolved this matter without any admission of liability.”

The settlement is capped at $30 million and remains subject to approval by the Federal Court of Australia.

Noting the resolution, Shine Lawyers head of class actions Jan Saddler said it was a “great outcome” for impacted customers, urging those who may have received financial advice from a financial adviser of Westpac, BT, St George Bank, Bank of Melbourne or BankSA after February 21, 2011 (and before 2017) to contact the firm if they believed they may be entitled to receive compensation.

“We’re pleased with the outcome of our negotiations,” Ms. Saddler said. 


[Related: New class action launched against CBA]

Major bank settles class action for $30m

If you’re feeling overworked and overwhelmed in this fast-paced mortgage market, it’s time to make some changes, and the Business Accelerator Program can help! Early bird tickets are on sale now. Work smarter, not harder, this year.


If you have any news, ideas or enquiries for Mortgage Business - please contact This email address is being protected from spambots. You need JavaScript enabled to view it.


Latest News

The prudential regulator has written to ADIs to ensure that they are proactively managing lending risks and focusing on lending standards am...

As it waits for APRA to approve its acquisition of MyLife MyFinance, Challenger has flagged plans to expand the bank’s lending remit to co...

Australia has the second-highest mortgage debt as a proportion of GDP among OECD nations, according to a new report. ...

How long do you think it should take to discharge a mortgage?

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.