Powered by MOMENTUM MEDIA
subscribe to our newsletter

ANZ says broker ‘ownership’ not in sight

ANZ will not acquire third-party businesses to bolster its share of the mortgage market despite having the smallest loan book of the major banks.

The lender will instead focus its efforts on building a branch network of accredited loan writers.

While ANZ’s strategy is to provide the best possible proposition to brokers and aggregators, it does not view ownership as relevant to that discussion, ANZ head of product management – home loans, Angus Gilfillan told Mortgage Business.

“ANZ has grown market share consistently every quarter for the last 17 quarters and has been the fastest-growing bank for the last 12 months,” Mr Gilfillan said.

“We have achieved this growth through a ‘customer in’ approach and through Banking on Australia, a five-year investment program designed to respond to the changing needs and expectations of our customers,” he said.

Advertisement
Advertisement

PROMOTED CONTENT


“As part of this program we’ve been making important changes to deliver an improved customer experience.

“For example we’ve focused on building the capability of our frontline team with around 70 per cent of our branch sales staff now accredited to meet our customers’ home loan needs.”

In the 12 months to May 31, ANZ grew its loan book by 7.7 per cent to $321.7 billion.

Mr Gilfillan said the bank will continue to invest in its broker proposition.

 

ANZ says broker ‘ownership’ not in sight
mortgagebusiness

Latest News

A “more optimal” retirement income system would involve retirees “more effectively” drawing on home equity to fund their standard of...

Non-major lenders continue to be the more highly rated lenders used by brokers for both turnaround times and policy, according to the lates...

Self-employed borrowers have been unable to access many current lender home loan promotions due to the stringent criteria, according to one ...

FROM THE WEB

Join a group of highly informed brokers.

Broker Pulse, a community-driven knowledge base of lender performance Reveal exactly which lenders are making life easiest for brokers and their clients by taking this monthly survey and joining a group of highly informed brokers who leverage these insights every month.

JOIN NOW
podcast

LATEST PODCAST: Digital mortgages and new SME platforms

Do you expect to see strong uptake of the HomeBuilder scheme?

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.