Powered by MOMENTUM MEDIA
subscribe to our newsletter

Regional thrashes majors in business banking battle

An Australian regional lender has been voted Australia’s favourite business bank, according to customer satisfaction research by Roy Morgan Research.

The findings revealed that 74.3 per cent of Bendigo Bank’s business customers would recommend the regional to others, compared with fewer than 50 per cent for major bank customers.

The research showed that Bendigo Bank also topped the list for customer satisfaction.

Bendigo Bank’s retail executive, Dennis Bice, said the results reflected the bank’s staff and their focus on the success of their customers.

“Everything starts with that connection to the customer, but it’s bigger than that,” he said.

Advertisement
Advertisement

PROMOTED CONTENT


“We’ve also invested in bringing customers the latest and best digital technology, particularly our mobile payments solution, GoPos, which has been a big hit.”

Mr Bice added that while the results are pleasing, the bank does not intend to rest on its laurels.

“Our customers can expect to see some further major initiatives this year that will deliver them service and advice whenever and wherever they need it,” he said.

Regional thrashes majors in business banking battle
mortgagebusiness

Latest News

The RBA has cautioned lenders and the financial sector against “excessive risk-taking” amid rising asset prices, including looser lendin...

First home buyer loans hit its second highest level in over a decade in February, but levels are expecting to drop as house prices continue ...

A not-for-profit organisation has announced a new grant funding round for social and affordable housing projects in the Northern Territory a...

FROM THE WEB

Join a group of highly informed brokers.

Broker Pulse, a community-driven knowledge base of lender performance Reveal exactly which lenders are making life easiest for brokers and their clients by taking this monthly survey and joining a group of highly informed brokers who leverage these insights every month.

JOIN NOW
podcast

LATEST PODCAST: Tackling the home deposit challenge

Do you expect to see strong uptake of the HomeBuilder scheme?

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.