Powered by MOMENTUM MEDIA
subscribe to our newsletter

Regional thrashes majors in business banking battle

An Australian regional lender has been voted Australia’s favourite business bank, according to customer satisfaction research by Roy Morgan Research.

The findings revealed that 74.3 per cent of Bendigo Bank’s business customers would recommend the regional to others, compared with fewer than 50 per cent for major bank customers.

The research showed that Bendigo Bank also topped the list for customer satisfaction.

Bendigo Bank’s retail executive, Dennis Bice, said the results reflected the bank’s staff and their focus on the success of their customers.

“Everything starts with that connection to the customer, but it’s bigger than that,” he said.

Advertisement
Advertisement

PROMOTED CONTENT


“We’ve also invested in bringing customers the latest and best digital technology, particularly our mobile payments solution, GoPos, which has been a big hit.”

Mr Bice added that while the results are pleasing, the bank does not intend to rest on its laurels.

“Our customers can expect to see some further major initiatives this year that will deliver them service and advice whenever and wherever they need it,” he said.

Regional thrashes majors in business banking battle
mortgagebusiness

Latest News

True Savings, a new online brokerage headed by former CBA executive Pete Steel, has entered the Australian mortgage market. ...

Pre-registrations have opened for Citi’s upcoming buy now, pay later offering, Spot., which will launch in October. ...

New Zealand’s central bank is primed to further tighten mortgage lending standards, following concerns with a rise in high-LVR and high-DT...

Join Australia's most informed brokers

Do you know which lenders are providing brokers and their customers with the best service?

Use this monthly data to make informed decisions about which lenders to use. Simply contribute to the survey and we'll send you the results directly to your inbox - completely free!

How long do you think it should take to discharge a mortgage?

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.