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The mutual bank was awarded for overall customer satisfaction based on feedback from customers across the country.
“We are delighted that Heritage is again on the receiving end of some wonderful feedback from our customers,” Heritage Bank CEO Peter Lock said.
“We measure ourselves on the banking experiences we deliver our customers, so to be judged so highly by real life customers is extremely satisfying.”
Mr Lock said the award is testament to the value Heritage Bank places on delivering genuine value to the Australian marketplace.
“Heritage is owned by its customers, not shareholders, so our aim is to put people above profits and help our customers put more back in their pockets each month,” he said.
“We’re committed to helping our customers achieve financial happiness so to place so highly in the Mozo People’s Choice Awards shows that we are delivering on our people-first approach.”
Now in its seventh year, the Mozo People’s Choice Awards recognises institutions across the Australian financial services industry.
Almost 30,000 Australians participated this year to rate their financial institution on mozo.com.au for their service over the last 12 months.