Powered by MOMENTUM MEDIA
realestatebusiness logo

Subscribe to our newsletter

Teachers Mutual tops industry for customer service

A mutual bank has been recognised for its superior customer service at the Roy Morgan Customer Satisfaction Awards in Melbourne.

Teachers Mutual Bank was named Bank of the Year at the awards with an average of 95 per cent customer satisfaction over the eight months that it topped Roy Morgan’s customer satisfaction poll in 2015.

Meanwhile, CBA was named Major Bank of the Year for the third year running, while the Greater Building Society was named Building Society/Credit Union of the Year.

Commenting on the award win, Teachers Mutual Bank CEO Steve James said great customer service always comes down to having great staff.

“We strive to create an environment which supports and allows our employees to maximise their potential, and we’re proud to have a staff engagement score of 87 per cent, and people who enjoy going the extra mile for our members every day,” he said.

Advertisement
Advertisement

“With so much choice in the market, from credit cards through to personal accounts, we work hard to ensure that our members have the same high-quality experience, whether they come into our office, visit our website, speak with us over the phone or use mobile banking.

“If our members are buying a home, for example, we know that that is one of the most significant things they will do in their lifetime. They really appreciate having a relationship with one personal contact who will help them navigate the entire mortgage process.”

[Related: Big four’s home loan satisfaction rises]

Teachers Mutual tops industry for customer service
mortgagebusiness

Latest News

The regulator didn’t appeal the decision of the Westpac expenses case due to the “economic and health crisis”, the former deputy chair...

The Reserve Bank of New Zealand has lifted the benchmark interest rate to 2 per cent, as it tries to get a handle on surging inflation. ...

The central bank’s assistant governor has reflected on when supply will meet demand, noting that while lowered prices are due, it is u...

VIEW ALL

Join Australia's most informed brokers

Do you know which lenders are providing brokers and their customers with the best service?

Use this monthly data to make informed decisions about which lenders to use. Simply contribute to the survey and we'll send you the results directly to your inbox - completely free!

What is the maximum proportion of income borrowers should use to service a mortgage?

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.