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Judged by customers, the award recognises NAB for its everyday banking products as well as the group’s strong focus on customer service.
Gavin Slater, group executive of personal banking at NAB, said the award recognises the hard work of the 36,000 employees who are committed to helping customers.
“Our people are passionate about making banking easy, simple and personal for our customers,” Mr Slater said.
NAB Broker general manager Steve Kane said the bank shared the same determination as brokers to help and support customers.
“We are continuously improving the broker experience, and in turn the customer experience, through initiatives like our broker-banker program, and the restructuring of our dedicated BDM team and relationship associate network,” Mr Kane said.
“We are committed to giving brokers the best tools available to help them empower their customers. We understand that broking is more than just a series of deals and we are making it easier for brokers to help their customers.”
[Related: La Trobe takes out international award]