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In a trading update, the major bank announced it will also be creating roles of chief technology and operations officer and chief customer officer of corporate and institutional banking.
“Searches for both of these roles have commenced and are progressing well,” the bank said in a statement.
“Bob Melrose, who was acting chief technology and operations officer, has been permanently appointed executive general manager, retail banking. Mr Melrose has more than 30 years’ experience in retail banking and will report to Andrew Hagger, chief customer officer, consumer banking and wealth management.
As a result of Mr Melrose’s appointment, Matt Lawrance has been appointed to acting chief technology and operations officer (subject to regulatory approval) while the search is completed.
Mr Lawrance is currently executive general manager, NAB wealth operations. He has been with NAB since 2005 and has held a number of senior roles leading large operational and transformational teams across wealth, finance and Australian bank businesses.
[Related: NAB backs government's innovation agenda]