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The lender launched onto the home loan market in March, founded by former Mortgage Choice chief executive John Flavell, with an aim to fill a gap in the market to provide solutions for “under serviced borrowers” and “frustrated brokers”.
The appointment of Mr Jeffrey comes as the company moves to its next phase of growth.
The lender has offered products across owner-occupiers, investors, PAYG employees, self-employed and people with life events who have affected their credit score, with more specialist solutions on the horizon.
Wave Money’s managing Director & Founder John Flavell said Mr Jeffrey was a great fit for the company’s “broker-exclusive offering”.
Mr Jeffery brings with him years of experience in both lending and broking for Loan Market, Mortgage Choice, BOQ, Smartline, and Unity Bank.
“David’s significant experience as both a broker and a lending specialist makes him a great fit for our broker-exclusive offering,” Mr Flavell said.
“The senior lending specialist role is central to the Wave Money service offering.”
Mr Flavell said while the business has been built “digitally” from the ground up, the broker and customer experience are powered by onshore people, expertise, and relationships.
“Brokers are often dealing with complex customer scenarios and each borrower’s situation and requirements are unique, particularly self-employed borrowers and this requires people in the decisioning process who can deliver appropriate outcomes based on expertise and customer insight,” Mr Flavell said.
“Our broker partners are able to pick up the phone and have a conversation with our lending specialists at any time in the process.
“It works incredibly well and cuts out so much wasted time and energy and most importantly it gets the right outcome.”
Earlier this month the lender commenced into a “strategic partnership” with Asset Management Ltd (AMAL) to provide post-settlement loan services and leverage on its range of products and technology solutions for lenders and borrowers.
Mr Flavell said the service will provide customers with an “industry-leading” experience including online access to loan accounts, offset and redraw facilities and access to a “1300 number” manned by Australian-based staff.
[Related: New lender picks loan services provider]