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Following its successful launch in 2013, the non-bank lender’s professional education program assists brokers who want to build stronger relationships with their clients, enhance their business marketing as well as earn hours towards their continuing professional development (CPD).
“Pepper is committed to supporting the broking industry, and due to the successful uptake of our learning platform, we have further invested into our Better Business program,” Pepper director of sales Mario Rehayem said.
The release of the specialist lending module is the newest addition to the existing suite within the Better Business eLearning Hub, which features and currently includes: 'The Relationship Management Process’, ‘Creating Your Compelling Value Proposition’ ‘Interviewing Clients to Understand Their Needs’ and ‘Creating Effective Business Plans’.
Each module is made up of a series of short online videos and downloadable content designed to provide practical tips to assist with improving client processes.
“The eLearning Hub will significantly help brokers become better marketers and improve their customer relationships,” Mr Rehayem said.
“Brokers have told us that they want to know how to best approach writing specialist loans, and this new module provides Pepper’s insights which will allow brokers to approach specialist lending in a more confident way,” he said.
The new specialist lending module is a unique, comprehensive training program that takes brokers through a five-step process on how to position a specialist home loan with a customer expecting a prime rate, covering all the essentials of specialist lending.
The module features tips and tutorials for brokers on how to deal with certain borrowers who may not meet traditional lending requirements, and how brokers can use Pepper’s five-step process to successfully present a specialist home loan solution to suit a client’s needs.
“We are delighted to provide these tools and techniques to brokers to increase their competency in specialist lending, sharing what we know best,” Mr Rehayem said.
To celebrate the launch of the new module and the relaunch of the eLearning Hub, Pepper is offering brokers the opportunity to win a four-night P&O cruise for two people to Moreton Island.
All brokers have to do is become accredited with Pepper, complete the new module on the Pepper website, and they’ll automatically go into the draw to win.
Entries close on 30 September 2014.