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How social distancing delivers a 50 percent uptick in new appointments

Promoted by Lendi

Social distancing has accelerated the uptake of digital mortgage processes by both consumers and the banks, and online home loan platform Lendi has seen demand for their services grow alongside this trend.

Lendi Home Loan Consultant Tahlia

Not only are Lendi brokers meeting 50 percent more customers each month, but the home loan platform is looking to bring on an additional 50 mortgage brokers by the end of the year.

“While some businesses grappled with the rapid transition to an online environment, our brokers were able to meet the rising demand for digital broking services, particularly in refinance activity,” said Sebastian Watkins, Chief Operating Officer at Lendi.

“Lendi has always been digitally led so we were fortunate that our core business and customer processes didn’t have to change much to accommodate the new norm of social distancing,” he said. “We already knew what worked and what didn’t and our platform, brokers and partners were already set up to do things online.”


Since March, Lendi home loan consultants have been able to meet with an average of 50 percent more new customers each month.

“Without the need to travel to appointments and with a growing flow of new customers each month, our brokers have been able to focus on helping more customers find the right home loan solution in this ever-changing COVID-19 environment,” commented Mr Watkins.

Digital mortgages and broking services are fast becoming the mainstay of customer expectations in the home loan market.

“Social distancing will be part of our professional and personal lives for some time and customers will be reluctant to return to outdated practices once they’ve seen how easy it is to complete the mortgage process online,” added Mr Watkins.

To keep up with growing demand from customers, Lendi is currently recruiting Home Loan Consultants around the country

“If you like the idea of a steady stream of 15 to 20 customer appointments each month so you can concentrate on helping borrowers, then Lendi might be the right place for you,” said Watkins. 

Find out more about Lendi’s job opportunities here.

How social distancing delivers a 50 percent uptick in new appointments
Lendi Home Loan Consultant Tahlia

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